Case study

The event platform “EinTollesFest.at” is your competent partner when it comes to finding a service provider for private and business events. Whether you are looking for musicians, bands, photographers, event locations or services for weddings, corporate events, city festivals, elegant balls or other events - “EinTollesFest.at” will take over this search for you and find you the perfect service providers!

Posted on 19.06.2017 at 10:10

Private & Business Events

EinTollesFest.at - event platform

The challenge

In order to accommodate customer demands, a payment service provider was needed to provide customers with a simple and transparent checkout process in the company’s online shop. 

Collaboration with Wirecard CEE

From the very beginning of the project it was clear that an online payment process would be needed to keep track of all payments and make the payment process for customers as convenient and quick as possible. The decision was easy since Wirecard CEE, as payment service provider, is a competent partner for all questions regarding payment. 

“EinTollesFest.at” is highly satisfied with the technical implementation carried out by Wirecard CEE because everything went smoothly and without any problems. 

Advertising channels used by „EinTollesFest.at“

Being a very young company, “EinTollesFest.at” is executing marketing strategies across all popular online channels to attract new customers. While placing special focus on the most important social media channels, classic advertising in print media is also planned for the future. 

Customer support

Once a customer is won over, everything should be done to keep him happy and coming back. That's why “EinTollesFest.at” takes care of customer support with lots of enthusiasm and commitment. Building personal connections with customers is regarded essential since many processes on the Internet often appear to be very impersonal.

The future

In future, the event platform will encourage the use of information videos to explain how the event services may be obtained. 

Tips & tricks for future online shop operators

“EinTollesFest.at” is convinced that niche products as theirs (musicians, photographers, catering, etc., all offers are free of charge and without obligation) have greater chances in eCommerce business than common online shops which offer e.g. sportswear as the clothing industry is a highly competitive market. Before starting a business, careful thought has to be given as to which products or services to offer in order to meet specific market needs. Hence, continuous market observation is considered essential. 

Interview with Stefan Niklas, owner and operator