Privacy Policy

Last updated on 14.09.2018

1. General

Wirecard Central Eastern Europe GmbH (Wirecard CEE) ("Wirecard", "we") offers its customers products and services relating to electronic payment transactions. The objective is to allow companies and consumers worldwide to process electronic transactions safely and smoothly. Security and the protection of personal data is one of the most important aspects in the context of handling and processing of payments. This is why we place particular emphasis on high data protection standards.

Wirecard operates this website in accordance with the provisions of the European General Data Protection Regulation 2016/679 (“GDPR”) and all other provisions with relevance in the area of data protection law.

2. Contact us

The data controller of your personal data is Wirecard Central Eastern Europe GmbH, Reininghausstrasse 13a, 8020 Graz, Austria.

If you have any questions about how we collect, store and use your personal information or would like a copy of the information we hold about you, then please contact our Data Protection Officer. You can either write at the above address or e-mail to: privacy.at[at]wirecard.com

3. What is this website about? 

On this website you can find information on our products and services relating to electronic payment transactions. The objective is to allow companies and consumers worldwide to process electronic transactions safely and smoothly. Security and protection of personal data is one of the most important aspects in the context of handling and processing of payments. Hence we place particular emphasis on high data protection standards. 

Within this website, we make available information on the services provided by Wirecard, as well as a contact form. 

4. Cookies

Cookies are small text files which are stored locally in your internet browser‘s cache memory, in order to be able to recognise it. Wirecard uses different types of cookies, and we provide further information on these cookies here. In general, we use cookies that are necessary for the operation of the website and you cannot opt out of the use of these cookies. In addition, we use cookies that enhance the functionality and use of the website (as further described below in section 5), such as to make use of the website easier for visitors, and in order to be able to design it in a more customized manner. You can choose your individual settings in section 5.4 Information on Web Analysis Tools, or configure your web browser so that it informs you when cookies are stored, or to prevent the storage of cookies. Further information in this context can additionally be found in the help function of your web browser. However, we would like to expressly make you aware of the fact that some parts of this website may possibly no longer function faultlessly without cookies.

5. Processing of personal data and other data by Wirecard during visits of our website

5.1 Information we automatically collect when you access our website

We do not collect personal data when you visit the website because the IP address is cut during the tracking process.

5.2 Information you provide by intentionally contacting us

We offer a contact form on our website. Wirecard will store the personal data provided by you when you send the completed contact form (e.g. name, address, telephone number, e-mail address) in its Customer Relationship Management System („CRM System“). Wirecard will use such personal data

  • to respond to your contact request; 
  • in anonymized form to support our internal business objectives, namely data analyses, revisions, the development of new products, improvement of this internet presence, improvement of our services, detection of usage trends and determination of the effectiveness of our advertising campaigns;
  • in order to prevent and identify abuse or fraud.


The data collected via the contact form will not be forwarded to third parties.

5.3 Transfer of your personal data 

We use your personal data only for the identified purposes and within the scope necessary for achieving these purposes. Transfer will only take place (if at all) with the statutory requirements. Transfers to public authorities and administrative bodies only take place within the scope of mandatory national legal provisions or if it is necessary in cases of abuse or fraud activities for civil and criminal enforcement. Transfer for other purposes – in particular for purposes of address dealing – is excluded.

5.4 Information on Web Analysis Tools 

5.4.1 Google Tag Manager 

This Wirecard website uses the Google Tag Manager. Google Tag Manager is a solution enabling marketers to administer Website Tags on an interface. The tool Tag Manager itself (which implements the tags) is a cookie-less domain and does not collect personal data. The tool triggers the below described other tags which themselves may collect data, as described below. Google Tag Manager does not access these data. If a deactivation has been carried out on domain or cookie level, it remains for all tracking tags implemented with the Google Tag Manager. 

5.4.2 Google AdWords

We use the so-called Conversion Tracking from Google AdWords. Google AdWords is an online advertising program of Google Inc. If you click on advertising placed by Google, a cookie for the Conversion Tracking is placed on your device. These cookies lose their validity after 30 days and contain no personal data and therefore do not serve identification. If you visit certain websites within the 30-day-validity, Google can recognize that you clicked on the advertisement and that you have been forwarded to our website. Every Google AdWords customer receives a different cookie. The information collected with the aid of the Conversion cookie serves the purpose of creating Conversion statistics for AdWords customers that have decided to use Conversion Tracking. Thereby Google AdWords customers find out the total number of users that have clicked on their advertisement and have been forwarded to their website. However, they do not receive any information that can personally identify a user. 

You can disable the storing of cookies in the settings options at Google (“Google Ad Settings”) using this link. Furthermore, you can make use of the deactivation options available at Network Advertising Initiative under this link.

5.4.3 Google Remarketing

Furthermore, within the Google AdWords services we use the remarketing functions “Google Remarketing for Search” and “Google Display Network Remarketing”. Should you wish to opt out of this then please see this link.

“Google Remarketing for Search” and “Google Display Network Remarketing” display relevant ads tailored to you based on the fact that you visited our website by placing a cookie on your machine. The cookie is used to say “This person visited this page, so show them ads relating to that page.” It allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

5.4.4 Etracker

This Wirecard website uses the services of etracker GmbH, Erste Brunnenstr. 1, 20459 Hamburg (www.etracker.com) for further web analyses. This service employs cookies which enable a statistical analysis of the use of the Wirecard website through its visitors as well as the display of use-related content and advertisement. 

The so-created data will be processed and stored by etracker on assignment in Germany and are subject to the strict German and European data protection laws and standards. In this regard, etracker has undergone independent audit and certification and has been awarded the data protection quality seal "ePrivacyseal". 

The data processing is carried out on the basis of the statutory provision of Art 6 para 1 lit f GDPR (legitimate interest). Our interest within the sense of GDPR (legitimate interest) is the optimization of our online offering and our web presence. Because the privacy of our visitors is important to us we anonymize or pseudonymize data that may permit a relation to individual persons such as IP address or device ID as soon as possible. A further use, connection with other data of etracker or transfer to third parties will not be done. 

If you want to prevent the collection of your data through etracker on this Wirecard website, visitors can use the following link: etracker Opt-out

6. International data transfer

Wirecard will transfer your personal information to business partners, service providers and other Wirecard offices that are located in territories outside of the European Economic Area (EEA). However, if we process your personal data outside the EEA, we have in place appropriate measures providing for an adequate level of protection.

7. Data retention

We store your personal data for as long as it is needed to fulfil the purpose for which they were collected notwithstanding any statutory retention obligations, in particular according to tax or accounting law.  

8. Data safety

In order to protect the personal data against loss, falsification or disclosure to unauthorised third parties, we have taken adequate organisational, technical and administrative measures. Wirecard uses firewalls in order to prevent unauthorised access to servers. The servers are located at a safe location in Germany to which only authorised staff have access. All staff members and all persons involved in the processing of data are subject to an obligation to comply with all laws relating to data protection, and to treat personal data confidentially.

9. Data subjects rights

Under GDPR, visitors as data subjects have certain rights in particular the right to access, correct, update, or request deletion of your personal data that we store about you. 

If you wish to exercise any of these rights, you can do so at any time by contacting us at privacy.at[at]wirecard.com.

You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us at privacy.at[at]wirecard.com.

Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact us at the above e-mail address.

Our data protection officer can be reached under privacy.at[at]wirecard.com.